Project South LLC Pty Ltd (“Springtree”, “us” or “we”) is an owner, operator and developer of land lease lifestyle resorts.

Springtree is committed to protecting all personal information that it handles or processes and is bound by the Australian Privacy Principles under the Privacy Act 1988 (Cth) and other privacy laws which govern the way in which organisations hold, collect, use and disclose personal information. This Privacy Policy describes how Springtree collects, holds and discloses personal information.

Scope

This policy applies to all personal information provided to us. This includes personal information of existing and prospective customers and existing and prospective suppliers, and to prospective employees who may provide us with personal information in relation to potential employment.

Collection of personal information

Springtree will only collect personal information which is reasonably necessary to provide our services and to operate and manage our business, which may include:

• Personal identification and contact details (including name, email address and telephone number)

• Financial information, including pension and payment and credit card details

• Tax file and Medicare numbers

• Bank account details

• Next of kin and power of attorney details (from residents)

• Criminal history (from job applicants)

If you fail to provide personal information requested by us, or if the personal information you supply is incorrect or incomplete, there may be a range of consequences, for example we may be unable to provide you with our services.

We may collect personal information about you during the course of your dealings with us. For example:

• if you use our website, including to make bookings or enquiries

• completing application forms when you arrange to receive services from us, including online, by email or phone, or face to face

• if you enter into a competition we run subscribe to receive a newsletter or promotional material
• if you contact us via telephone or email with queries or to discuss services

Where reasonable and practicable to do so, we will collect your personal information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Uses of personal information

We will generally only use your personal information for the purpose for which we collected it, or for related purposes we consider would be within your reasonable expectations, including but not limited to:

• to provide products or services to you

• administer our dealings and potential dealings with suppliers of products and services

• to provide information that you request, and to respond to your enquiries

• to manage any complaints

• to handle payments for services purchased by you

• to verify your identity, if necessary

• enable us to manage our internal business affairs, for example, quality assurance, risk management, billing and administrative purposes

• for our general business operations

Springtree may also collect your personal information for a range of marketing-related purposes, including direct marketing via email and SMS, where you subscribe to our mailing lists, or otherwise request it. This may include communications with promotional offers, updates, advertising etc.

We will only send you direct marketing where we have your consent. If you no longer wish to receive direct marketing from us you may unsubscribe by using the unsubscribe function included as part of the communication, or by contacting us at 1300 200 240.

Disclosure of personal information

Your personal information may be disclosed in a number of circumstances including the following:

• Third parties where you consent to the use or disclosure; and

• Where required or authorised by law.

Security of personal information

Your personal information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.

When your personal information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it. However, we may retain your personal information for as long as necessary to comply with any applicable law, for insurance and corporate governance purposes, for the prevention of fraud and to resolve disputes.

Access and updates to your personal information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your personal information, please contact us in writing.

It is an important to us that your personal information is up to date. We will  take reasonable steps to make sure that your personal information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy updates

This Policy may change from time to time and is available on our website.

If you have any queries or complaints about our Privacy Policy please contact us in writing at:

• Suite 581, Lvl 5, 20 Bond St, Sydney NSW 2000
• info@springtree.com.au